Refund Policy
At Golden Fantasy Games LLP, we strive to provide a seamless and enjoyable gaming experience for our users. This Refund Policy outlines the conditions under which refunds may be granted.
1. No Refunds on Completed Contests
Once a user has joined a fantasy contest and the match has started and completed, no refunds will be issued under any circumstances.
2. Deposits & Unutilized Funds
- Any deposits made into a user’s account are non-refundable unless required by applicable law.
3. Contest Cancellation & Refunds
- If a contest is canceled due to technical issues, system errors, or external factors beyond our control.
- If the minimum required participants for a contest are not met before the deadline.
- If a match is officially canceled.
4. Duplicate Transactions
If a user is charged twice for the same deposit due to a payment gateway error, the excess amount will be refunded within 5-7 business days after verification.
5. Withdrawal Refunds
If a withdrawal request fails due to incorrect bank details or any other issue, the amount will be returned to the user’s wallet.
6. Fraudulent & Suspicious Activity
- Refunds will not be provided in cases of fraudulent transactions, account misuse, or violation of our Terms & Conditions.
- If a user is found engaging in unfair gameplay, their account may be suspended, and any balance may be forfeited.
7. Processing Time for Refunds
- Refunds, if applicable, will be processed within 5-10 business days to the original payment method or user wallet.
- Processing time may vary depending on the payment provider.
8. Contact Us
For refund-related queries, please contact our customer support team at contactsupport@goldenfantasy11.com.
By using our platform, you agree to this Refund Policy. We reserve the right to modify this policy at any time without prior notice.