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Refund policy
This Refund Policy explains how Golden Fantasy 11 handles refund requests for deposits and transactions on our platform.
Deposits
- General Policy: Deposits made to your Golden Fantasy 11 account are intended for participation in fantasy cricket contests and are generally non-refundable.
- Exceptions: We understand that unforeseen circumstances might occur. If you encounter a situation where you believe a deposit refund is warranted, you can contact Golden Fantasy 11 customer support to explain your situation. We will review your request on a case-by-case basis and may consider a partial or full refund depending on the circumstances.
Contest Cancellations
- Full Refunds: If a cricket match or contest is cancelled before the start of the scheduled match, Golden Fantasy 11 will automatically issue a full refund of the entry fee to all participants.
Technical Issues
- Our Commitment: We strive to provide a seamless user experience.
- Eligibility for Refunds: If you experience a technical issue that demonstrably prevents you from joining a contest you paid to enter (e.g., payment processing error, system outage affecting team creation), and our support team cannot resolve the issue within a reasonable timeframe, you may be eligible for a full or partial refund.
- Gathering Information: To process your request efficiently, please provide details about the technical issue you encountered, including screenshots or error messages (if applicable), the date and time of the incident, and the specific contest you were trying to join.
- Case-by-Case Review: We will review your request and supporting information to determine the cause of the issue and eligibility for a refund. We aim to be fair and consider factors like the severity of the technical issue and its impact on your ability to participate.
Account Termination
- Violation of Terms: If your Golden Fantasy 11 account is terminated due to a violation of our Terms and Conditions (e.g., fraudulent activity, abusive behavior), any remaining balance in your account will not be refunded.
Refund Process
- How to Request a Refund: To initiate a refund request, please contact Golden Fantasy 11 customer support through the following methods:
- In-App Support: Look for the “Help Center” or “Contact Us” section within the Golden Fantasy 11 app.
Website - Support: Visit our support page on the Golden Fantasy 11 website.
- Email: Send an email to our support address with a detailed explanation of your refund request, including the reason for your request and any relevant details (e.g., transaction ID, contest name, date of issue).
- Response Time: We aim to respond to all refund requests within [Insert timeframe]. The processing time for issuing a refund may vary depending on your payment method.
Additional Information
- Right to Modify: Golden Fantasy 11 reserves the right to modify this Refund Policy at any time without prior notice. We will update this page to reflect any changes.
- Governing Terms: This Refund Policy is to be read in conjunction with our Terms and Conditions.
- Contact Us: If you have any questions or require further clarification about our Refund Policy, please don’t hesitate to contact Golden Fantasy 11 customer support.
We encourage our users to carefully review the contest rules and details before joining. This helps manage expectations and avoid situations where refunds might be necessary. However, if you encounter an unexpected issue, please don’t hesitate to reach out to our support team. We value your feedback and strive to provide a fair and transparent experience for all users.